Frequently Asked Questions
IS THE SYSTEM WEB BASED?
Yes, our system is run on the web, also known as cloud based or SaaS, with data securely stored and backed up through AWS. This means no special equipment is needed to access the system.
CAN YOU IMPORT THE DATA FROM OUR CURRENT SYSTEM?
Yes, we can import your data from your current system. You can find an explanation of that cost on our proposal sheet.
HOW LONG DOES THE SET-UP PROCESS TAKE?
Depending on your conversion and training schedule, we can typically have your system up and running within six to twelve weeks. We have a great conversion process and committed team that will communicate their progress with you daily.
CAN I WORK WITHOUT AN INTERNET CONNECTION?
Our mobile app, InspectorConnect, makes critical tools available in the field without an internet connection. This allows inspectors to get work done no matter where they are. Our web applications are meant to be used in the office and require an internet connection.
WHAT IF I NEED HELP?
Our support team is one of the most responsive in the industry. When you need help, our dedicated support team is there to answer questions. Our team will also assist with your setup as much or as little as you want. And, if needed, we provide training—both personal (phone or on-site) and through self-help materials—to ensure your success with CommunityCore Solutions.
CAN THE WORKFLOW BE CUSTOMIZED AROUND MY MUNICIPALITY’S PROCESSES AND REQUIREMENTS?
We understand that every building department’s processes are unique. For that reason, we have built a great deal of flexibility into the design of our software. Your list of required inspections, inter-departmental check-offs, fee schedules, workflow steps, and notifications are among the items that can be configured to match your department’s processes or the needs of an individual permit.
CAN COMMUNITYCORE INTEGRATE WITH MY GIS?
Yes. CommunityCore can connect to an ArcGIS Server GIS using a REST endpoint. Using this connection, it pulls in the information allowed by the database owner – like the County Assessor. This may include address, parcel ID, and property owner name and contact information.